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| Frequently Asked Questions |
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- Can I complete my PayPal payment for a previous order?
- When will my order be processed?
- How long will my order take to arrive?
- I cannot complete my membership registration
- My basket content is empty. Do I enable cookies?
- Registered mail vs. Standard mail
- What currencies do you accept?
- How can I pay?
- Out-of-Stock Items and Back Orders
- I have selected my charts to be Emailed To Me. How do I make sure I am not charged postage?
- I'm having problems placing orders with this site, What am I doing wrong ?
- I received an email saying that my order was delivered, yet I still haven't received it.
- I have emailed you - but you have not responded.
- Can I complete my PayPal payment for a previous order?
If you had made an order and had selected to pay via PayPal, and subsequently did not manage to complete the payment process the first time round. You can still complete your order by paying to our PayPal account directly (account address obtainable by email). We will re-trace your order and dispatch it in the usual way.
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- When will my order be processed?
Your orders will be dispatched promptly when we have received confirmation from our payment partners of your payment.
You can check the status of all your orders via your members area.
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- How long will my order take to arrive?
On average deliveries can be fulfilled within 7-14 business days (subject to no interruptions on local postal services e.g. public holidays) and will be dependent upon confirmation of payment and availability of stocks. Should it take longer, we will inform you of any delays.
All orders are shipped from Australia,Victoria, hence delivery times will vary and depends on efficiency of each state or country's postal systems.
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- I cannot complete my membership registration
Please check that you have compeleted all fields requested.
If you find that your country of residence is not listed then we regret that we are unable to provide our services to your country at the present time, due to certain logistical and security reasons.
Please send us an email if you feel that our decisions are premature. We are flexible and will reconsider our choices on a country-by-country basis.
If you still find that you are unable to register after this, please try again later, as it maybe due to temporary technical problems.
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- My basket content is empty. Do I enable cookies?
For your basket to work, you must enable cookies on your browser. This just allows us to keep track of your purchases while you are on our site.
We do not hold any information of a personal nature in the cookies. The information stored is only for the time that you are surfing through the pages.
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- Registered mail vs. Standard mail
With registered mail, you get the extra security that your order is not lost in the mail system. And if the worst comes to the worst, you have proof for complaint to the postal system.
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- What currencies do you accept?
At the moment, we only accept Australian Dollars (AUD).
Please note that your banks may incur charges for dealing with foreign currencies and that the exchange rates used are not necessary 100% up-to-date and therefore prices may vary from day to day.
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- How can I pay?
We currently accept payment via Paypal, Australian Postal Order Or Australian Bank Cheque. Personal cheques may be accepted but orders will not be despatched until cheques have been cleared. Please contact us to arrange transactions where you wish to pay by personal cheque.
PayPal is the most popular online payment system used on the internet. Payment are made via email from account to account..
Please note that we cannot ship goods to PO Box and similar addresses.
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- Out-of-Stock Items and Back Orders
Occasionally, an item may be out of stock even though our website shows it as being in stock when you order. This can happen because we have orders coming in via phone, fax, and email, and the website inventory may not have been adjusted yet to reflect these orders that are already in the processing queue. If an item you order is out of stock, we will contact you to let you know.
Unless the item is no longer available from the manufacturer, we will give you the option of back-ordering the item.
The website will not let you add an out-of-stock item to your shopping cart. If you want to back-order an item that our website shows as being out of stock, you may write what you want in the “Special Instructions” field when checking out.
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- I have selected my charts to be Emailed To Me. How do I make sure I am not charged postage?
When selecting charts to be emailed to you please select the "Emailed To Me/Pick Up" method of postage to ensure you are not charged postage.
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- I'm having problems placing orders with this site, What am I doing wrong ?
If you are having problems placing orders, then most probably its the cache on your computer that need clearing or Refreshing.
If you change your cache setting to the ones listed below, ,it should solve your problems
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For Internet Explorer I use 'On Every Start of Internet Explorer' found in Internet Options -> Temporary Internet Files.
For Mozilla I use 'Once per session' under Advanced -> Cache.
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- I received an email saying that my order was delivered, yet I still haven't received it.
When you receive this email, its telling you that the goods have been picked up by the Courier company or have been delivered to our local post Office.
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- I have emailed you - but you have not responded.
I endevour to respond to all emails within 24-48 hours, if after this time you have not received my reply, its probably due to our email being intercepted as spam. Your only option is use our alternative contact information on the Front Page.
MSN: info@pictureperfectnc.com.au
Skype: sue-borg
Or alternatevely Phone me on: 0407 771 992
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Thursday 11 March, 2010 |
2610369 requests since Monday 04 December, 2006 |
Copyright © 2006
Picture Perfect Needlecraft
All the content (including
images and text) on this site is protected by copyright laws and
international treaties and belong to their respective owners.
Any reproduction of the content on this site in any form or media is
illegal. We refer you to the
Australian Copyright Council.
Trademarks and products mentioned on this site belong to their
respective owners.
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